Support Center
Get the help you need to make the most of Quoteazy. Our support team is here to ensure your success with our platform.
Quick Help
Find answers to common questions and learn how to use our platform effectively.
Documentation
Comprehensive guides, tutorials, and API documentation for developers and users.
Contact Support
Get personalized help from our expert support team when you need it most.
Frequently Asked Questions
How do I upload CAD files for quoting?
Simply drag and drop your CAD files (STEP, STL, IGES, etc.) into the upload area, or click to browse and select files. Our system will automatically analyze the geometry and prepare it for quoting.
What file formats are supported?
We support all major CAD formats including STEP, STL, IGES, Parasolid, and native formats from SolidWorks, AutoCAD, Fusion 360, and more. Files up to 500MB are supported.
How accurate are the instant quotes?
Our AI-powered system provides quotes with 95%+ accuracy for standard manufacturing processes. Complex geometries or special requirements may require manual review for optimal accuracy.
Can I customize the quoting workflow?
Yes! Our custom workflow feature allows you to define your own approval processes, pricing rules, and business logic to match your specific manufacturing requirements.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. Enterprise customers can also set up net payment terms based on credit approval.
Is my CAD data secure?
Absolutely. We use enterprise-grade encryption and security measures. Your CAD files are processed securely and never shared with third parties. You can also set automatic deletion policies for sensitive projects.
Support Channels
Email Support
support@quoteazy.com
Response within 4 hours
Phone Support
+1 (555) 123-4567
Mon-Fri 9AM-6PM EST
Live Chat
Available 24/7
Instant responses
Enterprise Support
Priority Support
Get faster response times and dedicated support engineers for your team.
Custom Training
Personalized onboarding and training sessions for your manufacturing team.
API Integration
Technical support for custom integrations and API development.