Support
Questions about your account, a quote or how something works? Call or email us, and a person who knows the product will answer.
Read the FAQ
Answers about files, pricing, plans and how quoting works.
Email us
Send screenshots or the part file if it’s about a quote.
Call us
+91 82085 01735
- Monday to Friday, 9:00 to 18:00 IST
- Saturday, 10:00 to 14:00 IST
FAQ
Which files can I upload?
Automatic pricing reads STEP and IGES 3D models, and DXF or STEP for laser-cut parts. You can also attach STL, OBJ, Parasolid, SolidWorks, DWG and PDF files to a quote for reference. Each file can be up to 50 MB.
How accurate are the prices?
As accurate as the rates behind them. Quoteazy works out the operations, times and material from the part, and the money comes from your machine rates, material prices and margins. During onboarding we quote parts you have already priced and adjust the rates until the numbers match your shop.
Do I have to change how I price?
No. You enter the rates you already use, and you can change any line on any quote before it goes out.
Which processes are covered?
CNC milling, CNC turning, laser cutting, wire EDM, welded fabrication, pressure die casting, sand casting and injection moulding. If you run something else, tell us.
Can my customers order online?
Yes, through the buyer portal. Invite them by email. They send RFQs with their files, approve your quote, raise the PO and follow the order there.
What is an instant quote credit?
Each part priced automatically from a CAD file uses one credit. Your plan includes a monthly allowance, and you can buy more credits at any time.
How do we pay for Quoteazy?
Manufacturer plans are paid monthly or yearly through Razorpay, by card, UPI or net banking, with a GST invoice. Yearly costs the same as ten months. Buyer plans are set up with us directly.
Is my data safe?
Your files are stored on AWS in Mumbai and travel over HTTPS. Your parts and prices are visible only to your team and the customers you invite, and we delete your data if you ask.
How long does setup take?
Setup means adding your machines, hour rates and materials. We do it with you on a call and check your first quotes together.
Can I try it first?
Book a demo and bring a part you have already quoted. We will price it live in Quoteazy so you can compare.
Is Quoteazy for manufacturers or for buyers?
Both. Manufacturers use it to quote and run orders. Buyers use it to manage their manufacturers, get quotes, raise POs and follow parts. When both sides are on Quoteazy, the order runs in one place.
Does my manufacturer need to be on Quoteazy?
Yes, for them to quote, accept POs and post progress in Quoteazy. You can invite them by email from your account.
Can I send one RFQ to several manufacturers?
Each RFQ goes to one manufacturer. To split a build across suppliers, create a project and assign each part to the manufacturer you choose.
What do buyers use credits for?
Instant prices from a CAD file, and analysing drawings for ballooning. Sending RFQs, approving quotes, raising POs, tracking orders, the ledger and PPAP don’t use credits.
Can a manufacturer see my other suppliers?
No. A manufacturer sees the RFQs, quotes and orders you send to it, not those you send to anyone else.
I forgot my password.
Use “Forgot password” on the sign-in page. We email you a link to set a new one.
How do I add someone from my team?
Invite them by email from your Quoteazy account. How many people you can add depends on your plan.
I need a process or report that isn’t there.
Email hello@quoteazy.ai with an example part or report. We will tell you whether it is on the way or how we would build it.
Priority support
Enterprise plans get a named contact and go to the front of the queue.
Onboarding and training
We set up your machines, rates and materials with you, and train your estimators on real parts.
API integration help
We help your developers connect Quoteazy to your ERP or website.
